Emergency number: +49 40 85190 6000

Privacy statement HMS Hanseatic Marine Services GmbH & Co. KG

Welcome to our website and thank you for your interest in our company.  Protection of your privacy is very important to us. We would like to inform you here, how your private data is being handled.

1.    Responsible Authority

HMS Hanseatic Marine Services GmbH & Co. KG
Winsbergring 25 
22525 Hamburg; Germany 
E-mail: hamburg@hms-services.com 
Phone: +49 40 85190-6000
Fax: +49 40 85190-6900
in accordance with article 4 (7) of the GDPR

2.    Your contact for data protection issues

For any questions about personal data collection, respective information, the blocking or erasure of data, as well as withdrawal of consent, please contact our data protection officer:
CITTI Handelsges. mbH & Co. KG
Rainer Maas
Mühlendamm 1
24113 Kiel
+49 (431) 6893-9463

3.    Subject matter of data protection

are the regulations to safeguard the individual person’s rights when processing personal data and its circulation (refer to art.1 (1) of GDPR).

4.    Collection, processing and usage of personal data

4.1. on our website

For the use of our website it is generally not essential to provide private data.  When you visit our website through our newsletter link for instance, we only store access data without personal reference, such as:

  • Name of your internet service provider;
  • The site through which you accessed our website;
  • Name of the requested file
  • IP address
  • Date and time of the request
  • Time zone differences (as to GMT)
  • Content of the request (which specific site)
  • Access status/HTTP-status code
  • The amount of transferred data
  • The website the request originated
  • Type of browser, including version and language
  • Operating system and its interface

The data is being stored in our log files of our system on the legal grounds of collection and storage of data in art. 6 (1) of the GDPR, and is used technically, so we are able to show you our website and to ensure stability and security of it.  The data stored in log files warrants the functionality of our website.  Furthermore, the data helps us to optimize our website and ensures the security of our IT-systems.

With this in mind our concern for data handling is well justified.  Personal data is being deleted as soon as the purpose of its collection has been served. So in case data has been collected for the purpose of visiting our website, it is deleted as soon as the session ends.  In case of log file storage, this would be the case after a maximum of 42 days. In case of an extended storage the IP-address of the respective user would be deleted or distorted, thus impossible to clearly assign to a client.

The collection of data to provide access to our website and the storage of data in log files is mandatory for the operation of our website, which means the user has no right to object. If you cannot consent, we regretfully advise you to leave this website. 

4.1.1  Personal details for the contact form

To use our service to contact us we need the following details:

  • your first name
  • your last name
  • company name (your employer)
  • postal address of your company
  • your email address
  • your telephone number
  • your customer number (if available)

4.1.2 Processed data within customer / supplier relationship

Personal data is processed if provided voluntarily when ordering goods, opening a customer account or registering for the newsletter.  Furthermore, we provide companies in our group with address data for marketing purposes.  If necessary for the provision of the services owed, your personal data would be passed on to third party companies within our group of companies. In order to fulfil our contractual and legal obligations, we also make use of external service providers (transporters, logistic companies, banks, as well as our industrial partners for direct delivery).  In addition, information on delivery quantities can be exchanged with our industrial partners in order to be able to offer you the best possible prices and conditions at any time.  We also reserve the right to process data on payment behaviour within the scope of the legal and data protection permissibility of so-called "scoring".  We have carefully selected our service providers who process personal data in order to fulfil our orders; they are restricted under data protection law.  We regularly check our partners for compliance with the obligations of our order processing contract and the statutory data protection requirements.

4.2 Our cookies

HMS uses cookies. Cookies are small text files, which are saved locally on the user’s browser on a website such as ours.  A small infobox advises you on the usage of cookies when you visit our website.  Again: if you cannot give consent, we kindly ask you to leave the website.
HMS also uses so-called session-cookies; they are used to identify the current user session. A session-ID is assigned  to recognise the movement of the registered user on the interface.  Session-cookies are deleted automatically after leaving the site.

It is possible to block cookies by changing the settings of your browser (most browsers have a "privacy-mode" in their settings). We have to point out that not all functions of HMS, such as advantages for our customers when placing an order with one of our partners, are then available in full.
Generated cookies can always be erased from your browser by yourself (in the settings of your browser).

4.3 External service - eTracker

There is an external tracking service  - eTracker – integrated on our website. The technology of the company eTracker GmbH (www.etracker.com) collects and stores data for marketing and optimisation purposes. With this data a pseudonymous user profile can be generated; cookies also apply. Cookies are small text files, which are saved locally in the cache of the user’s browser on a website such as ours, and allow the recognition of the browser. Data collected with eTracker technololy is not used to identify a visitor of our website personally, or assembled with personal data of  the pseudonymous user, unless a customer has given a seperate consent.  The consent for collection and storage of data can be revoked at any given time.

Further information on data protection and privacy law of eTracker can be found in the company’s privacy staement. 

4.4 Our online presence in social networks

HMS is present on various social networks and platforms (i.e. facebook, LinkedIn, etc) and communicates with customers and interested visitors to inform about various activities and our scope of service. On these sites the terms and conditions aswell as the privacy standards of the respective providers apply.

5.    Your Data Protection rights

5.1 Right of information

You have the right to obtain information whether and which personal data is being stored at any given time.

5.2 Right of correction

You have the right to demand the correction of inaccurate data stored by us at any given time.

5.3 Right of erasure (art. 17)

You have the right of erasure of your personal data collected by us at any given time. Please note that data which is subject to a legal retention period (such as invoice data) is exempt.

5.4 Right to restriction of processing (art. 18)

You have the right under Art. 18 GDPR to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their erasure and we no longer need the data, but you for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR.

5.5 Right of data portability (art. 20)

You have the right to receive the personal data you have provided us with in a structured, commonly used and machine-readable format at any given time.

5.6 Right of revocation of consent

You have the right to object the processing of personal data at any given time by revoking your consent.  For this purpose please contact datenschutz@chefsculinar.de.
If you have any further questions about data protection, please contact our data protection officer online or in writing.

5.7 Your right to object the processing of personal data

As long as your personal data is being processed on grounds of interest, you have the right to object (GDPR art.21). This would be the case, if the data processed is not essential to fulfill a contract with you.  In case of such an objection, we ask you to name the reasons why your personal data should not be processed by us as agreed upon.  We will examine the respective circumstances once we receive your objection. The processing of your data will thus either be discontinued or adjusted if we cannot state our urgent legitimate interest in processing them to your complete satisfaction.

5.8 Your right to appeal to a supervisory authority

Furthermore, you have the right to complain to the supervisory data protection authorities (GDPR art.77) about our processing of your personal data. Please contact the ULD (address-details below) or the relevant local authorities.

6.    Competent supervisory authority

Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (Independent centre of data protection oft he fed. state Schleswig-Holstein) 
(Anstalt des öffentlichen Rechts) (public agency)
Holstenstrasse 98
24103 Kiel



Privacy Statement of HMS Far East Pte. Ltd.

The protection of your personal data is of utmost importance to us. We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore.

 This Privacy Statement (“Statement”) sets out the manner in which HMS Far East Pte. Ltd. and their related entities, affiliates and subsidiaries (collectively referred to herein as “HMS Far East”, "us", "we" or "our") collects, uses, discloses and manages your personal data in compliance with the PDPA.

 This Statement applies to our website and all our other products and services (collectively, the “Services”) and the Personal Data of our employees. By submitting any personal data to us and by using our Services, you consent to us collecting, using and disclosing your personal data in accordance with the terms of this Statement.

 We reserve the right to update this Statement from time to time. Any changes to this Statement will be posted to this page and will come into effect on the date of posting. Your continued use of our Services will be taken as acceptance of any such change. You are therefore encouraged to check this page regularly.

 What is “Personal Data”?

Personal Data” means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which HMS Far East has access. Personal data which you may provide to us include the following:

(a) Full name;
(b) NRIC Number or FIN (Foreign Identification Number);
(c) Passport number;
(d) Photograph or video image of an individual;
(e) Mobile telephone number;
(f) Personal email address;
(g) Residential address;
(h) Educational information;
(i) Payment-related information such as bank account details;
(j) Information from cookies (browsers, operating systems, internet service provider, webpage visited to reach our website and webpage visited from our website, date and time of the request, time zone differences (as to GMT), content of the request (which specific site), name of the requested file, access status/HTTP-status code, the amount of transferred data) and your truncated IP address (insofar as you may be identified from such information).

 Please note that “business contact information” is not covered by the PDPA and this Statement. “Business contact information” means an individual’s name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes.

 When do we collect your Personal Data?

We will only collect your Personal Data where it is reasonable and appropriate to do so in the circumstances. In general, the ways in which HMS Far East may collect your Personal Data include (but are not limited to the following):

(a) When you submit forms relating to any of our products or Services;
(b) When you apply for a job with us;
(c) When you are an employee of HMS Far East;
(d) When you contact us with queries, requests or feedback;
(e) When we conduct market research or surveys;
(f) When you sign up for alerts, newsletters or other marketing material;
(g) When you make a purchase or request for Services through our website, by email or in any other written form;

By submitting your Personal Data to us, you warrant that all Personal Data submitted to us is complete, accurate, true and correct. Failure to ensure that such data provided to us is complete, accurate, true and correct may result in inability on our part to provide you with the requested products or Services.

 To improve your user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use cookies. By accessing and using our website, you consent to the storage and use of cookies by us on your device. You may adjust your internet browser settings to disable cookies, however, doing so may limit your access to the full features offered on our website. To find out how to change the settings in your browser, see the links below:

 This website uses the following cookies:  

  • eTracker: this technology of the company eTracker GmbH (etracker.com) collects and stores data for marketing and optimisation purposes by creating pseudonymous user profile. Data collected via eTracker is not used to identify a visitor of our website personally, or assembled with personal data of the pseudonymous user, unless a customer has given a separate consent. The consent for collection and storage of data can be revoked at any given time.
  • Facebook, Twitter etc. to link our website to the pages on these social networks and to provide you and other interested parties with a better, active communication on our products and current offers.

 Our website may contain links to third-party websites and services that are beyond our control. For example, you may share certain materials on our website and services with others through social networking services such as Facebook. We are not responsible for the security or privacy of any information collected by these websites or other services operated by third parties. We encourage you to review the privacy policies of such third party websites or service providers. To the fullest extent permitted under the law, we shall not be responsible for any third party's acts, omissions, data policies or their use of cookies nor the content or security of any third party websites, even if linked to our website.

 For what purposes do we collect, use or disclose your personal data?

In general, the purposes for which HMS Far East may collect, use or disclose your Personal Data include (but are not limited to the following):

(a) To provide customer Services including responding to your queries and requests and responding to complaints;
(b) To conduct market research, surveys and interviews;
(c) To process transactions;
(d) To manage payment, billing, account matters;
(e) To provide you with products and Services;
(f) To comply with legal and regulatory requirements;
(g) For marketing and promotional purposes;
(h) To evaluate applications for jobs, internships and attachments and to conduct due diligence on applicants;
(i) For management and termination of employment relationship, in particular for, but not limited to, payroll, tax compliance, insurance, immigration and performance evaluation; and
(j) For other employment related purposes as may arise from time to time.

 We will only collect and use your Personal Data with your consent or deemed consent or as otherwise permitted under the PDPA or other applicable laws and regulations, and for purposes which you have consented to.

 Who do we share your Personal Data with?

In the course of providing you with our products and Services, your Personal Data may be disclosed to the following third parties for the purposes listed above (which are non-exhaustive):

(a) agents, contractors or third party service providers who have been engaged by HMS Far East to provide services such as payroll, data processing, training, market research or cloud hosting and IT service providers;
(b) HMS Far East’s affiliates and/or subsidiaries within and/or outside Singapore;
(c) business partners of HMS Far East;
(d) banks, credit card companies and their respective service providers;
(e) professional advisors engaged by HMS Far East such as lawyers and auditors;
(f) relevant government authorities or law enforcement agencies; and
(g) any party to whom you authorise us to disclose your Personal Data.

 We minimize the disclosure of your Personal Data to the information necessary to perform the intended Services. The use of Personal Data by such parties is governed by their privacy policies and is not subject to our control.

 Your Personal Data may be transferred, stored and/or processed in a country or territory outside Singapore. We will take appropriate steps to ensure that any party in a country or territory outside Singapore to whom we transfer Personal Data is bound by legally enforceable obligations to provide to the transferred Personal Data a standard of protection which is at least comparable to the protection under the PDPA.

 We reserve the right to release your Personal Data if we are required to do so by law; in compliance with a judicial proceeding, court order or legal process; to enforce or apply this Privacy Policy or other related agreements; or if we deem it necessary to protect the rights, property or safety of HMS Far East, our employees, or our users.

 How do we manage, protect and store your personal data?

We have appointed a Data Protection Officer who will oversee and ensure the management and processing of Personal Data in accordance with the PDPA. The contact details of our Data Protection Officer are listed at the end of this Statement.  


(a) Protection

We take breaches of privacy very seriously and will take all reasonable steps and employ appropriate security measures to ensure that your Personal Data is securely stored and protected against unauthorised and illegal access, collection, use, disclosure, copying, modification, disposal or similar risks. 

(b) Accuracy and Correction

We endeavour to ensure that your Personal Data is accurate and complete if the Personal Data is likely to be used by HMS Far East to make a decision that affects you or is likely to be disclosed by HMS Far East to another organisation.  

To help us maintain the accuracy of your Personal Data, if there is any change or update in your Personal Data, or if you wish to correct any of your Personal Data which we have, please write to our Data Protection Officer at the contact details below. We will correct or update your Personal Data as soon as reasonably practicable.  

(c) Retention

We will only retain Personal Data for as long as the retention is required for (i) the purposes for which such Personal Data was collected and (ii) for legal and/or business purposes.

Otherwise, we will exercise measures to ensure such Personal Data is disposed of or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or public.


What are your rights?  

(a) Right to withdraw consent

You may withdraw your previously given consent for the collection, use and disclosure of your Personal Data at any time by giving us reasonable notice. In particular, you have the right to opt out of receiving marketing and promotional materials. You may withdraw your consent by sending a written request by email or by post to our Data Protection Officer at the address below.

Upon receiving your written request, we will inform you of the likely consequences of the withdrawal of your consent, and shall cease to collect, use and disclose your Personal Data therefrom, unless otherwise permitted or required by the PDPA or any other applicable laws and regulations.

Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may not be able to offer or to provide to you our products or services or administer any contractual relationship in place.

 (b) Right of access and correction

You may request for information regarding your Personal Data that is in our possession or under our control, as well as information about the ways in which your Personal Data has been or may have been disclosed by us during a period of 12 months before the date of your request.

 Who should you approach?

You are encouraged to visit our website from time to time to ensure that you are well informed of our latest policies in relation to Personal data protection.

 If you have any feedback or enquiries relating to your Personal Data or if you wish to know more about our data protection policies and practices, please contact our Data Protection Officer at the following:

 Name: Carine Soh

Email Address: carine@hmsfareast.com

Postal Address: 12 Tuas Road, Singapore 638486

For more information about the PDPA, please visit http://www.pdpc.gov.sg.

 This Statement shall be governed in all respects by the laws of Singapore.

 This Statement was last updated on 24 July 2019